CCH HR-How-To Series Adds Three Titles: Intergenerational Issues, Foreign Workers, Performance Management

(RIVERWOODS, ILL., July 20, 2004) — CCH INCORPORATED, a leading provider of human resources information and software, today announced the immediate availability of three new titles in its popular HR How-to series: Managing Intergenerational Issues, Managing Foreign Workers and Performance Management. These new books offer an entertaining and practical look at complex workforce issues employers and human resources specialists must increasingly grapple with as they deal with diverse workforces and strive to meet the performance expectations placed on companies by top managers and shareholders. (200-250 pages, $39.95 each. For more information or to order, call 1-800-248-3248 or visit the CCH Online Store at

"The HR How-to series has been well received by HR professionals because it cuts through legalistic language to present information on topics that HR professionals confront every day in a matter-of-fact, helpful way," said Kristen Kaplan, marketing manager. "These books help employers deal with some of the toughest issues they face and show them constructive, legally compliant solutions."

HR How-to: Managing Intergenerational Issues

For the first time ever, there are four generations currently in the workplace. Author Linda A. Panszczyk, J.D., CEBS, shows HR professionals how to deal with generational attitudes toward work, with practical insights on how to recruit, train, manage and retain traditionalists, baby boomers, gen-Xers and millennials. Readers also learn how to be prepared for when the Baby Boomer generation starts to retire in large numbers and how benefit programs affect the differing generations.

"A generational analysis should not be used to stereotype or pigeonhole people" notes Panszcyk. "Instead, It should be a starting point to look at ourselves and our workplaces and to deal with people from other generations with better understanding."

HR How-to: Managing Foreign Workers

Attorneys Joyce B. Gentry and Kathleen Kennedy-Luczak guide readers step-by-step through the requirements for employing foreign-born workers, including how to sponsor foreign nationals for employment in the United States, how to understand visa options for foreign workers, how to get the government's approval to hire foreign workers, how to go through the labor certification process and how to interpret the special rules for Canadians and Mexicans created by NAFTA.

"Your first awareness that an individual is foreign-born may come when you review his or her employment authorization documents for purposes of I-9 compliance," the authors note, "but once you’ve decided to use foreign talent, HR professionals must navigate a maze to ensure that the worker has employment authorization."

HR How-to: Performance Management

Author Elizabeth C. Pope, J.D., guides readers through the steps to instituting and managing an effective performance management system. Readers learn how to deal with real-life performance management situations, how to help managers and supervisors set performance expectations, how to guide supervisors on drafting written performance reviews, how to reward and recognize outstanding employee performance and how to confront and resolve performance problems.

"A key to successful performance management is that it be ongoing," Pope observes. "Supervisors should be interacting with employees regularly throughout the year, setting goals, providing feedback and measuring progress."

About the CCH HR How-to Series

Each book in the HR How-to series costs $39.95 and contains 200-250 pages. Readers of the HR How-to series can depend on it for readability, thoroughness and a common-sense format. Each book includes the following features:

  • "What you need to know" and "Don’t miss this"— Essential issues are presented in a quick fact format to cue readers to key concepts.
  • "What if?" scenarios — Explore gray areas and provide insights into challenging, real-life situations. Scenarios include best practices information.
  • "Worst case" scenarios — Explain what others have done wrong and how to avoid the same situations and results.
  • Strategies for communicating information to your workforce — These sections include samples, case studies, graphical representations, mnemonics and more.
  • Checklists — Include information summaries, step-by-step processes and self-audits.
  • Quizzes — Fun tools for measuring information retention.

Availability and Pricing

For more information or to order any or all of the HR How-to books, contact CCH at 1-800-248-3248 or visit the CCH Online Store at Single copy price for each book is $39.95 plus applicable tax, shipping and handling. Quantity discounts and school adoption pricing are available.

There are currently 15 books in the HR How-to series. The other titles are: Discipline, Employee Benefits, Employee Leaves, Employee Retention, Employment Law, Harassment Prevention, Internal Investigations, Strategy, Wage-Hour, Work-Life Benefits, Workplace Safety and Workplace Privacy. The entire set of 15 is available for $399, a savings of over 30 percent of the individual price.


CCH INCORPORATED is a leading provider of employment law and human resources information for attorneys and human resource professionals. The CCH Human Resources web site is Headquartered in Riverwoods, Ill., CCH was founded in 1913 and has served more than four generations of business professionals and their clients. CCH is a Wolters Kluwer company ( Wolters Kluwer NV is a leading multinational publisher and information services company, with annual revenues (2003) of EUR 3.4 billion and approximately 19,500 employees worldwide.

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EDITOR’S NOTE: Editorial review copies of the HR How-To books are available upon request for members of the press. Contact Leslie Bonacum, 847-267-7153 or or Neil Allen, 847-267-2179 or