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Leslie Bonacum
847-267-7153
mediahelp@cch.com
Neil Allen
847-267-2179
neil.allen@wolterskluwer.com

Performance Management Plus Provides Training in Hard and Soft Skills Needed for Performance Management Success

Users of leading performance management system learn coaching and management skills in conjunction with software training

(PETALUMA, CALIF., April 8, 2004)--Managers who lack critical coaching and performance management skills are most likely to lead the poorest performing teams, according to a recent study by the Hay Group, a professional services firm. To ensure their customers have the "soft skills" needed for performance management success, CCHKnowledgePoint (http://www.knowledgepoint.com) is now offering its exclusive Performance Management Plus training to support Performance Impact System, a leading enterprise performance management solution.

"The best performance management software in the world can still fail if managers don't know how to provide employees with honest, constructive feedback on their performance, or how to appraise progress in an unbiased manner, or how to write clearly defined goals. Performance Management Plus provides managers with the skills they need to improve communication and boost employee performance," said Anthony Zener, Ph.D., developer of Performance Management Plus and director of training and consulting services at CCHKnowledgePoint.

How Performance Management Plus Works

CCHKnowledgePoint's Performance Management Plus utilizes a unique approach by integrating soft skills training with the hard skills required for successful use of its Performance Impact System software. A modular program based on the five key phases of the performance management cycle, Performance Management Plus leads participants through a series of exercises on how to create goals, document performance, coach employees, appraise progress and develop performance. Throughout the training, participants learn how to leverage their use of Performance Impact software to support and implement each stage of the performance management process.

The core of the program is the Performance Discussion Model, which teaches managers how to have constructive face-to-face performance dialogues with employees. According to the Hay Group study, "When companies create a culture of dialogue, research shows that they increase revenues, shareholder value, interest from institutional investors and employee satisfaction."

Retention Remains Critical Issue As Economy Recovers

As the economy continues to recover, retention is expected to remain a key concern for employers. The Performance Management Plus training program is designed to help protect organizations against unwanted turnover by improving manager-employee communication.

"Employers need to position themselves for the economic recovery by maximizing retention of top talent," said Ian Alexander, president of CCHKnowledgePoint. "Since its launch, Performance Impact System has made a name for itself as a world class software solution for strategic performance management and retention. The Performance Management Plus training program builds on that success by ensuring that managers have the soft skills required to develop and retain employees under competitive economic conditions."

About Performance Impact System

Performance Impact System is a proven, effective and comprehensive Web-based performance management system that provides the framework and tools for promoting positive communication between managers and employees, developing employee potential, managing goals, and documenting and appraising employee performance. Additional modules provide multi-rater feedback for reviews, industry-specific competency libraries and the ability to link to external HR systems. Along with Performance Management Plus, implementation, customization and consultation services are also available.

System requirements for Performance Impact intranet version: Windows 2000 Advanced Server, Windows 2000 Server, Microsoft Windows NTŪ Server 4.0 or Microsoft Windows NTŪ 4.0 Enterprise Edition, Microsoft Transaction Server, Internet Information Server, and Microsoft Internet Explorer 5.0 or greater; for hosted version: Microsoft Internet Explorer 5.0 or greater and a PC desktop. Hardware configuration is determined by customer usage requirements.

About CCHKnowledgePoint

CCH KnowledgePoint leverages CCH's authoritative human resources content and KnowledgePoint's innovative technology to provide integrated solutions that meet HR professionals and frontline managers' essential needs. CCH KnowledgePoint is a division of CCH INCORPORATED, a Wolters Kluwer company and provider of employment law and software. For more information about the Performance Impace System, please visit www.knowledgepoint.com or call 1-800-727-1133.

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