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Healthcare Compliance Training Key To Managing Risk, Cost Of Noncompliance
Computer-based Programs Provide More Effective, Less
(RIVERWOODS, ILL., October 1, 2001) The Department of Health and Human Services
Office of Inspector Generals (OIG) emphasis on the existence of an effective
compliance program as a mitigating factor in fraud and abuse cases should make it clear to
all healthcare providers that you must have a program in place to address the risks
inherent to your business, according to CCH INCORPORATED (CCH), a leading provider of
health law and compliance information. But, while the OIG has made it clear that an
effective training and education component is critical to overall program success, many
well-meaning organizations remain challenged as to how to accomplish this important step.
"Pragmatically, compliance training must achieve two clear-cut goals," said
CCH Healthcare eLearning Manager Daniel J. Weissburg, Esq. "You must train your
people to do their jobs in a compliant manner, and you must be able to demonstrate and
document that you have done so."
Seemingly simple goals, but as compliance officers know all too well, its easier
said than done.
"Whether its logistics, cost effectiveness, learning retention or
documentation there are a myriad of training issues that can challenge any
organization," said Weissburg.
A providers success, he said, is more likely if they give thought to three
important considerations before implementing any training program: return on investment;
rollout; and retention.
Compliance Training Considerations
Speaking at an AHLA/HCCA Fraud, Abuse and Compliance Conference program in Washington,
D.C., on October 1, Weissburg noted that for many employers, computer-based training may
be their most cost-efficient and effective training option.
Addressing the return on your training investment, he pointed out the following
advantages of computer-based training: the training is interactive and engaging; training
is self-paced, so trainees learn at their own speed; training is convenient, and can be
taken anywhere, any time; documentation, which is key, is provided as part of the program;
program content, created for you, is current and updated regularly; and generally, this
type of training is more cost-effective than live training.
"The biggest challenge, however, in moving to computer-based training is getting
everyone to use it," said Weissburg. "But there are steps providers can take to
If youve chosen computer-based training, here are actions to help ensure your
training rollout is a success:
- Determine which means of electronic delivery your organization can support most
effectively in terms of your technology infrastructure as well as the technology available
to the end user: CD-ROM, software or Internet-based?
- Ensure trainees have access to computers at the desktop or via kiosks that support
effective presentation and delivery of computer-based training program.
- Make sure you have the support of each department head so that they will communicate the
importance of training to employees and require them to complete the training.
- Identify employee constituencies that pose unique challenges and address those issues
prior to rollout. For example, it may be difficult to get physicians on staff to
participate in the training program how will you overcome this?
- The type of training package you purchased will affect your rollout. For example, if you
purchased a package that gives all employees access to all lessons, prior to rollout you
will need to identify for employees (by job type) the lessons they should take.
- Ensure that you have both internal and external support staff. Employees may have
questions, either about the content of specific lessons or relating to technology. Make
sure you have adequate support internally through people such as "superusers"
(staff members most familiar with the training program), as well support staff provided by
the training program vendor.
"Its critical to have a well-designed rollout plan that addresses each of
these issues," said Weissburg. "Its not enough for the OIG that you bought
some software you have to have an effective program in place. By taking the
time to identify issues up front, you can work with the training vendor to deal
successfully with each of these issues and overcome any obstacles."
Last, said Weissburg, its important know what your training goals are before you
put any program in place.
"The goal for most providers will be to ensure their employees do their specific
jobs in a compliant way. That is, within the performance of their day-to-day job
responsibilities, employees should be familiar with applicable compliance requirements and
be sensitive to issues that may signal compliance problems," he said.
Computer-based training, he noted, allows providers to meet the specific training needs
of individuals across job types in a way that is both cost and time efficient.
CCH INCORPORATED and Ernst & Young offer an interactive web-based, healthcare
compliance training tool: ComplianceEdge. The definitive compliance training system
for healthcare providers, ComplianceEdge, delivers to the desktop CCHs
authoritative healthcare compliance law analysis and Ernst & Youngs world-class
educational training and healthcare consulting expertise.
ComplianceEdge lessons and courses were developed by subject area experts at
Ernst & Young and CCH in consultation with an advisory board composed of compliance
officers who provide a frontline perspective on effective practices and expert insight on
ComplianceEdge provides freestanding, self-paced lessons that can be taken over
time. Each lesson, which takes about an hour to complete, includes a pre-test to assess
the users starting level of knowledge, the actual lesson on compliance requirements
in specific areas and a post-test to assess comprehension upon completion. ComplianceEdge
also generates comprehensive, customizable reports so you can document training
For More Information
For more information on ComplianceEdge: visit Booth 207 at the AHLA/HCCA Fraud,
Abuse and Compliance Conference Oct. 1-2 in the Hilton Hotel, Washington, D.C.; contact
Daniel J. Weissburg at CCH at (847) 267-2145 or Ernst & Young Product Sales at (800)
726-7339; or visit the ComplianceEdge web site at www.complianceedge.com.
About CCH INCORPORATED
CCH INCORPORATED, headquartered in Riverwoods, Ill., was founded in 1913 and has served
generations of business professionals and their clients. For more than 50 years, the
company has regularly tracked, reported, explained and analyzed health and entitlement law
for healthcare providers, insurers, attorneys and consumers. CCH is the premier provider
of Medicare and Medicaid information and publishes the industry standards, the CCH
Medicare and Medicaid Guide and the CCH Healthcare Compliance Portfolio. CCH is
a wholly owned subsidiary of Wolters Kluwer U.S. The CCH web site can be accessed at www.cch.com. The CCH Health group web site can
be accessed at http://health.cch.com.
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